SHIPPING POLICY

Shipping Policy

At Susan James — Breckenridge, we take care to prepare and ship each order with attention and care. Below you will find our shipping guidelines.

Order Processing Time
Orders are typically processed within 1–3 business days.
During busy periods, processing may take slightly longer.

You will receive a confirmation email once your order has been shipped.

Delivery Times
Delivery time varies depending on destination and carrier conditions.

Most orders are delivered within:

• United States: 5–12 business days
• International orders: 7–15 business days

Unexpected carrier or customs delays may extend transit times.

Tracking Your Order
Once your order ships, you will receive a tracking link so you can follow your delivery status.

Incorrect Address or Delivery Issues
Please ensure your shipping details are entered correctly at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.

If your parcel is marked as delivered but cannot be located, please contact the carrier first, then email us — we will do our best to help.

Lost or Damaged Parcels
If your order arrives damaged or does not arrive, contact us within 48 hours with your order number and photos (if applicable).

Our family support team will review the case and assist you.

Customs & Import Fees (International Orders)
Some destinations may require import duties or customs fees, which are the responsibility of the customer.

Questions About Shipping?
We’re happy to help — please contact us at:

support@susanjames-breckenridge.com

Thank you for supporting a small, family-owned boutique.